1.Delivery Area:
We currently deliver throughout the country within our available delivery zones and offer international shipping. Please confirm that your location is within our delivery zone before placing an order.
2.Delivery Time:
Orders are typically processed and delivered within 24-72 hours after confirmation for domestic orders. For express delivery within Dhaka city areas, we offer delivery within 6 hours for eligible orders..
3.Shipping Costs:
Shipping is free for orders that meet or exceed our minimum purchase amount. For smaller orders, a standard shipping fee applies. Express delivery options within Dhaka city are available at an additional cost.
4.Order Tracking:
Once your order is processed, you will receive a confirmation email or SMS with tracking details. You can monitor the status of your delivery through our website.
5.Delivery Issues:
If there is a delay or issue with your delivery, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
6.Receiving Orders:
Please ensure someone is available to receive the order at the specified delivery time. If no one is available, our delivery partner will attempt a second delivery. Additional charges may apply for repeated delivery attempts.
7.Order Changes and Cancellations:
Any changes or cancellations must be requested within 1 hour of placing the order. Once an order is processed, it cannot be canceled or modified.